Havre de Grace, MD 21078

E-mail airball@bigfoot.com

Shawn Airey

Employment

April 2006 – Present      Wall Street Institute                    Baltimore, MD

Systems Analyst

  • Administration of SUN and Wintel platform servers delivering content worldwide on a 24x7 basis
  • Provide Technical Support for 15 local users; PC Hardware, Software, Cisco IP phones, switches and firewalls, Microsoft Active Directory and Exchange 2003 Administration.
  • Provide second tier support for users of student data and content delivery systems used in 400 centers in Europe, Asia, and South America. 

April 2004 – Mar. 2006   Wall Street Institute                    Baltimore, MD

Helpdesk Analyst

  • Provided first and second tier support for users of student data and content delivery systems used in 400 centers in Europe, Asia, and South America. 
  • Administration of SUN and Wintel platform servers delivering content worldwide on a 24x7 basis
  • Provided Technical Support for 15 local users; PC Hardware, Software, Cisco IP phones, switches and firewalls, Microsoft Active Directory and Exchange 2003 Administration.

Sept. 2000 – April 2004  Archdiocese of Baltimore           Baltimore, MD

Support Manager

  • Provided all levels of support for campus-wide voice and data systems, including Microsoft Active Directory and Exchange 5.5 Administration and Nortel Option 11 telephone System Administration.
  • Coordinated Helpdesk response to 300 local users as well as 250 remote users
  • Provided project coordination as assigned.

Feb. 2000 – Sept. 2000  Archdiocese of Baltimore           Baltimore, MD

Student Intern

·         Provided first and second tier support of Desktop and Network systems.

·         Responsible for building and archiving software load-outs for rapid system redeployments.

May 1997 – Feb. 2000    Baltimore Gas and Electric Co.  Baltimore, MD

Student Employee

·         Acted as a member of IT Desktop Services group, supporting a  wide variety of applications for DOS, Windows 3.x, Windows 95, and Windows NT/Citrix Winframe.

·         As needed, provided NT user administration, remote access support, and external / internal web development and administration.

·         Implemented and assisted in all aspects of training 5000+ users for Microsoft Outlook 2000, including logistical and technical support.

Sept. 1996 – Jan. 1997   University of Maryland System   Baltimore, MD

Microcomputer Consultant

·         Provided technical support to student body in computer labs, supporting Microsoft Office Suite functions, UNIX client applications, and Internet client apps.

·         Troubleshooting of hardware and software problems on Windows PCs, Macs, and UNIX (SGI IRIX and LINUX) terminals.

 

 

Education

Aug 1996 – Aug 2002     University of Maryland, Baltimore County

B.S.,  Information Systems

President’s Fellow Award, member IFSMCOM

 

 

Select Technical Skills

 

Operating Systems: Windows 3.x/95/98/NT(3.51, 4.0)/2000/XP; MS-DOS; IRIX; Linux; SunOS/Solaris; NetWare 3.x

Networking: TCP/IPv4; IPSec; Ethernet; 802.11 Wireless; WAN

Voice Systems: Nortel Option 11c with Meridian VM; Cisco CME and CUE.

Networking Infrastructure: DNS; DHCP

TCP Protocols: HTTP; NNTP; SMTP; FTP

Security:  SSH; SCP; IPSec

 

                        References available upon request.